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Fiona Charles

Quality Intelligence
Independent Coach, Consultant, and Workshop Facilitator
Kingston, Ont., Canada
Fiona Charles is an independent coach, consultant, and workshop facilitator specializing in the
human side of software development, quality, and testing. She teaches organizations to manage
their software quality risk, and software practitioners human skills “beyond process”—hands-on
practical skills essential to thrive, excel, and lead on any kind of software team. Fiona speaks and
conducts interactive workshops at international conferences and in-house for clients, has
recorded several webinars, and published many articles in quality-related publications.
Contact Fiona via her website www.quality-intelligence.com, and follow her on twitter
@FionaCCharles.